Following in the tradition of Les Clefs d’Or, the international association concierges, The Saint Louis Concierge Service Association is dedicated to keeping concierges and guest service personnel in general abreast of entertainment, events, shopping, dining and a wide variety of other services throughout the Saint Louis, Missouri and nearby areas. Our members enjoy endless networking opportunities with representatives from member hotels, corporate buildings, restaurants and other businesses. This allows concierge and hospitality and guest service personnel in general to to meet, gather information, and discuss methods of helping guests and improving customer service. The Association provides an invaluable benefit for the concierge, the hotel or member business and, most importantly our guests.
Our Purpose
- To promote friendship and a working relationship among members and develop the professionalism of the concierge position
- to promote the exchange of ideas, information and address mutual concerns
- To create a better understanding of concierge and develop more cooperation among St. Louis businesses and cultural organizations
- To promote in every way the interest and welfare of our employers
- To develop better service to our guests through mutual cooperation among members and businesses
The Saint Louis Concierge Service Association was founded in 1986. We are a non-profit 501(c)(6) organization dedicated to promoting St. Louis and its environs, services, attractions, businesses and hotels as well as working to improve customer service skills of our members and customer satisfaction of the many visitors to St. Louis.
The Benefits We Offer
Hotels
The competition to attract guests and maintain their business is a challenge in the hotel industry. A knowledgeable concierge staff provides guests with top quality service and ensures an enjoyable stay. The SLCSA provides concierge or the guest service staff with a continuous education at a minimal cost. Through attending meetings and regular events, concierges network and make contacts with key people in the hospitality industry — ticket agents, tour and attractions operators, restaurateurs, etc. This results in a knowledgeable staff who reflect positively on the hotel and ensures repeat business.
Corporate Buildings
Concierge services in corporate buildings is an increasingly popular concept. As building tenants become aware of the capabilities and resourcefulness of the concierge, they will learn to rely on the services available. The SLCSA provides the corporate concierge with the networking necessary to develop effective resources and to keep abreast of what St. Louis has to offer both visitors and residents alike. This results in knowledgeable and expedient concierges who keep tenants and visitors satisfied.
Bussinesses And Attractions
Affiliate memberships offer the opportunity for attractions, restaurants, retailers and services to develop a mutually beneficial relationship with the concierge. The SLCSA encourages networking which familiarizes concierges with the services provided by other companies. A concierge is most confident recommending what is familiar. The networking opportunities available through the SLCSA help create and develop this familiarity.
